Refund policy
This Return and Refund Policy applies to purchases made from CUNGPAK. Contact us before sending any item back. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Standard products
For a standard, non-custom product, contact CUNGPAK within 14 calendar days after delivery to request return authorization. The item must be unused, uninstalled, unmodified and complete with all supplied parts. Please retain the original packaging where reasonably possible.
Custom and made-to-order products
Products made to an approved custom size, configuration or specification cannot be cancelled for change of mind after production has started and are not eligible for change-of-mind returns. This does not affect remedies for a product that arrives damaged, defective, incorrect or materially different from the confirmed specification.
Before returning an item
Request authorization through the CUNGPAK Contact page, by email at yoman@cungpak.com, or by WhatsApp at +86 177 2863 7072, and provide the order number and reason for the request. Do not ship an item until CUNGPAK provides written return instructions.
Authorized returns must be sent to: Kaiping Shuikou Songbai Stainless Steel Product Factory, No. 13, Outer Ring North Road, Houxi Development Zone, Shuikou Town, Kaiping City, Guangdong 529300, China. Tel/WhatsApp: +86 177 2863 7072.
Return shipping and deductions
For an eligible change-of-mind return, the customer is responsible for return shipping. Original shipping charges and any import duty, tax or clearance fee are not refundable unless applicable law requires otherwise. CUNGPAK does not charge a percentage restocking fee for an eligible standard return. A documented reduction may apply if an item is incomplete, damaged after delivery or handled beyond what is reasonably necessary to inspect it.
Damage, missing parts and incorrect items
Please report visible shipping damage, missing parts or an incorrect item within 7 calendar days after delivery when possible so that carrier evidence can be preserved. Include the order number, photos of the outer packaging and shipping label, photos showing the complete product and the issue, and a short video if requested. Reporting after 7 days does not remove rights that cannot be limited by law.
After reviewing the evidence, CUNGPAK may offer repair guidance, replacement parts, replacement, a partial refund or a refund as appropriate. If CUNGPAK requires the verified damaged, defective or incorrect item to be returned, CUNGPAK will provide instructions and cover reasonable return-shipping costs.
Refunds
When a return has been received and approved, or when a no-return resolution has been approved, CUNGPAK will initiate the refund to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds.
Contact
Contact CUNGPAK through the store Contact page, by email at yoman@cungpak.com, or by WhatsApp at +86 177 2863 7072 before returning an item.